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LoanOffice

Management and administration system for enforcement of receivables

LoanOffice is an information system for enforcement of receivables. It supports the whole process of enforcement of receivables from pre-collection and soft collection automatization to the management and registration of legal enforcement, sale of receivables or their write-off. However, it can also be used only for selected agendas (eg workout or insolvency management).
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Benefits of the LoanOffice system

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Transparency and clarifying of enforcement processes through transparent process management.

A comprehensive view and approach to the enforcement of clients and related persons - covering the end-to-end collections process from the enforcement of individual contracts of the client in the early (early) phase to the uniform enforcement of all receivables of the client in the late (late) phase.

All information for enforcement in one place.

Processes accelerated by digitization, monitoring deadlines and effective communication.

Reducing the number of external applications and tools for recovery of claims.

Benefits of the LoanOffice system

Transparency and clarifying of enforcement processes through transparent process management.

A comprehensive view and approach to the enforcement of clients and related persons - covering the end-to-end collections process from the enforcement of individual contracts of the client in the early (early) phase to the uniform enforcement of all receivables of the client in the late (late) phase.

All information for enforcement in one place.

Processes accelerated by digitization, monitoring deadlines and effective communication.

Reducing the number of external applications and tools for recovery of claims.

Selected areas and functions of LoanOffice

  • Změna nastavení procesů a ostatních klíčových vlastností bez potřeby součinnosti dodavatele
  • Standardizace a řízení procesu vymáhání
  • Modelování procesů pro hromadné i individuální vymáhání
  • Distribuce úkolů mezi zpracovatelské role
  • Standardizace a řízení procesu vymáhání
  • Modelování procesů pro hromadné i individuální vymáhání
  • Komunikace přes datové schránky
  • Monitoring insolvenčního rejstříku
  • Přihlašování pohledávek
  • Sledování výkonnosti fáze oddlužení
  • Automatická i ruční segmentace na úrovni smluv i celých případů
  • Řízení vymáhání portfolií pohledávek přes advokátní kanceláře a externí inkasní agentury
  • Optimalizace rozdělení pohledávek mezi třetí strany
  • Automatická výměna dat
  • Výpočet provizí
  • Integrované řešení odchozích volání
  • Vytočení hovoru na tlačítko
  • Řízení odchozích hovorů pomocí workflow
  • Řízení procesu na základě výsledku hovoru

Enforcement in LoanOffice

LoanOfiice supports the whole process of enforcement of receivables from pre-collection and soft collection automatization up to the management and registration of legal enforcement, sale of receivables or their write-off. However, it can also be used only for selected agendas (eg workout or insolvency management).

LoanOffice central enforcement system

As a central enforcement system, it provides all the information and tools for execution and process control. Enforcement of contracts of standard product or client segments is governed by portfolio strategies. For more complex debtors or groups of debtors, the specialist is entitled to lay down an individual strategy and have it approved that determines and authorizes the required enforcement procedure - such as signing the notarial record, realization of security, settlement agreement, etc. The system provides mass processing of clients and their receivables according to set parameters. The parameters in combination with the workflow control how the individual phases of enforcement follow up each other - for example, how long the client can remain in the reminder process, how long it will be collected (enforced) externally, or when receivables are to be written off and sold. Processes are configured using workflow that monitor deadlines, automate activities (print, communication, and transactional), and ensure that activities are passed between individual roles. By using the workflow, the methodology ceases to be a matter of paper instructions and becomes a part of the system that controls the whole process according to it. Adjustments to workflow settings are in the hands of the business - without the intervention of the supplier, the process can be modeled exactly as needed, which slows down or stops the moral obsolescence of the system.

V rámci pre collection lze pomocí workflow automaticky upozorňovat klienty na blížící se platby.
V early collection lze pomocí workflow zajistit automatickou komunikaci s klientem a předávání pohledávek do front pro obsloužení integrovaným call-centrem.
V late collection systém komplexně eviduje agendu soudních řízení (nalézacích, insolvenčních, aj.) a integruje data z rejstříků státní správy. Podporuje jak interní tak externí vymáhání ať už se jedná o částečný outsourcing vymáhacích aktivit, nebo o full-service všech služeb až po exekuci.

The possibilities of the system in the field of document creation and storage call for the electronization of the whole agenda and the sharing of the file across the team. All documents of the client are available in an electronic file - whether they were created by the system from a template, manually during the process of enforcement, or come from previous phases and are physically stored, for example, in the company's DMS.

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