SyDesk

p-sydesk

Monitoring the availability of IT services

Types of supervision

Application technical monitoring

A part of the SyDesk system licence is multiplatform measurement plug-ins intended for a wide scale of application technical measurements that are a suitable completion of data from the End to End monitoring. For example, they facilitate information acquisition from databases, logs, protocols, and from application servers running on Windows and various Linux and Unix systems (RHEL, CentOS, Debian, SUSE, HP-UX, IBM-AIX, and others).

The application technical monitoring makes possible central management and configuration. Measurements can be done by means of distributed agents, but also without.

  • Webservice test (availability, response, and correctness of content of web services)
  • Java server test (application metrics from Java containers, by means of JMX)
  • App protocol test (communication of application components)
  • DCOM test (communication between application components and their clients)
  • Event log test (records from event log of Windows)
  • File test (presence and content of file attributes)
  • LDAP test (Ldap protocol)
  • Log parser test (content of log files)
  • MSSQL test (data and measurement of responses from MSSQL databases)
  • ODBC test (data and measurement of responses from databases by means of ODBC)
  • Oracle test (data and measurement of responses from Oracle databases)
  • Process test (runs of processes with the option of their starting)
  • Protocol test (availability and communication speed by means of SMTP, FTP, POP3 and IMAP protocols)
  • Python test (universal plug-in for starting Python scripts and acquiring return values and responses)
  • Service test (runs of services with the option of their starting)
  • SNMP test (information from SNMP protocol)
  • Stdout test (universal plug-in for starting scripts and acquiring return values and responses)

Application End to End supervision – Synthetic monitoring

The execution of the End User Experience supervision is provided by a set of SyDesk SimSuite simulation instruments. The SyDesk SimSuite simulation instruments do not pretend they are a web browser; they neither simulate network communication, nor compare screens. The same as a real user, the SyDesk SimSuite simulation instruments start test application, in which they subsequently work, by filling values and clicking in the application so, like an end user would do. They evaluate correctness of reading individual screens on the basis of controlling presence of pre-determined reference objects, to which they break down the monitored application. The instruments are able to monitor systems and applications built upon various technologies (HTML, PHP, NET, Javascript, Java, Oracle forms, Flash, Flex, VB, C, C++, terminal applications, and others), including applications in a cloud and on cellular appliances.

What differentiates the SyDesk SimSuite instruments from other instruments for the End to End supervision, is, apart from the above attitude, the depth of the feedback, which evaluated by the simulation instruments prior to any subsequent step. For the feedback, the instruments namely enable to evaluate dozens of characteristics of individual imaged objects. In doing so, they can utilize their object attributes as, for example, location, size, specified text, and features.

In the event any of the user steps has not been finished successfully, the simulation instruments record the screen image, log the problem, and record measured values. In a further run they re-test the given business process.

Infrastructure monitoring

A part of the SyDesk system licence is multiplatform measuring plug-ins intended for a wide scale of infrastructure technical measurements on windows, various Linux distributions, as well as Unix systems (RHEL, CentOS, Debian, SUSE, HP-UX, IBM-AIX, and others). Most of the measurements may be performed without the presence of an agent on the measured system.

  • Java server test (availability, response, and correctness of contents of web services)
  • DCOM test (communication among application components and their clients)
  • DHCP test (DHCP servers)
  • DNS test (DNS records and DNS servers)
  • Event log test (records in the Windows’ event log)
  • LDAP test (LDAP servers)
  • Log parser test (contents of logging files)
  • Ping test (network availability, response, and quality of network communication)
  • SNTP test (NTP servers)
  • SNMP test (information from the SNMP protocol)
  • SSL test (SSL communication)
  • SSH test (SSH communication)
  • Stdout test (universal plug-in for starting scripts and acquiring return values and responses)
  • TCP/IP test (availability, response, and quality of the TCP/IP communication)
  • Windows update test (installed updates of Windows)
  • Work test (infrastructure metrics from performance of the Windows counter)