System for claims collection management and administration
LoanOffice is an information system which cares for claims collection. It ensures the entire overdue claims collection process; from soft collection automation to legal enforcement management and records and the sale or write-off of claims. The system is modular and it is easy to deploy it in selected areas only (e.g. workout or insolvency administration).
What can LoanOffice do?
|All information for collection in one place.|
|A speed-up in processes by digitizing, by checking time limits and by effective communication.|
|Making the workout collection processes transparent by transparent process management.|
|Changing the settings of processes and other key properties without the supplier’s assistance.|
|A reduction in the number of external applications and collection tools.|
Description of the process
LoanOffice aims at covering, in the terms of data and process, the end-to-end collection process from collection in respect to individual contracts of a client at the early stage to uniform collection in respect to a client or all of a client’s debts at the late stage. As the central collection system, it provides all information and tools for court executors and for process management.
Collection in respect to contracts of standard product or client segments is controlled by portfolio strategies. In the case of more complicated debtors or debtor groups a specialist can state and have approved an individual strategy which identifies and authorizes the required collection process – e.g. signing a notarial deed, realizing a security, making a composition deed and the like.
The system ensures the batch processing of clients and their claims using the set parameters. The parameters in combination with workflow control how individual collection stages come one after another – e.g. how long a client can be in the reminding process, how long external collection will take or when the write-off and sale of the claims shall take place.
Processes are configured using workflow which checks time limits, automates activities (printing, communication and transaction) and ensures the transfer of activities between individual roles. Thanks to using workflow the methodology is no longer a question of paper instructions and becomes part of the system which manages the entire process using it. Editing workflow settings is in the hands of the business – a process can be modeled exactly according to the needs without the supplier’s intervention, which slows or stops the obsolescence of the system.
During early collection automatic communication with a client and the transfer of claims to queues for servicing by the integrated call-center can be ensured using workflow.
During late collection the system comprehensively keeps the legal (trial, insolvency, etc.) proceeding records and integrates state administration register data. It supports both internal and external collection, whether this is the partial outsourcing of collection activities or full-service for all services up to the court executor.
The system options in the area of creating and saving documents suggest you to computerize all records and share a file across your team. All documents of a client are available in an electronic file – whether they have been created by the system using a template or manually during collection or are from previous stages and are physically stored, e.g. in the corporate DMS.
What do we solve with our clients?
We help our clients to solve various situations:
“We have collection well organized, but we lack an online overview of the effectiveness of collection steps and the possibility of quickly influencing the process flow.”
“We have our process well set methodologically, but our current system is unable to include it comprehensively.”
“Our system meets the basic requirements of collection, but we keep many important records (legal entity workout, insolvency, legal proceedings, and external agencies) outside the system, which is problematic due to the increasing number of cases.”
“Our system meets our requirements for collection in respect to individual contracts, but is not sufficient when we need to start to systematically collect in respect to an entire client.”
What else can LoanOffice do?
- Standardizing and managing the collection process.
- Modeling processes for collective and individual collection.
- Distributing tasks among the processing roles.
- Managing claim portfolio collection through law offices and external debt collection agencies.
- Optimizing the distribution of claims among third parties.
- Automatic data exchange.
- Calculating commissions.
- Generating actions and applications from templates.
- Acquiring data from eJustice and making automatic notifications.
- Communication via data boxes.
- Monitoring of the Insolvency Register.
- Proving claims.
- Monitoring of the discharge from debts performance stage.
- Integrated solution for outgoing calls.
- Dialing the number by pressing a button.
- Outgoing call management using workflow.
- Process management on the basis of the result of a call.