SyDesk is...

• an advanced system designed to monitor and evaluate the availability and performance of IT services, systems, applications and infrastructure - especially considers the user's point of view when assessing an application's behaviour within its technical infrastructure (end-to-end monitoring),
• runs in accordance to best ITIL practices - mainly Service Delivery - Service Level Management, IT Service Catalogue and other processes,
• runs in accordance to quality control mechanisms SixSigma.

SyDesk is able...

to group individual processes/systems into an hierarchical tree structure with advanced measuring options and therefore provide a view on

• Business processes as seen by IT
• applications and systems and their accessibility and performance
• IT infrastructure and technical/operational system values

For whom is our system designed for...?

• Senior Management IT
• Senior Management Business
• IT operations
• IT development
• System administrators
• and, of course, anyone, who wants to be familiar with internal and external system functions

What do we have to offer...?

Choose either:

• SyDesk system implementation specifically tailored to suit your needs and requirements.
or:
• SyDesk system implementation as a service - we provide HW, SW, prepare simulations, system configuration - all this without any need to buy licenses.

For both options, we can provide a monitoring of your portal solutions from external locations. For example, we can provide you with online access to the monitored values via your internal systems, or from the same monitored values we can generate regular SLA reports - all this depends on your choice.

What are the benefits for our clients that are using the system SyDesk?

• Helps to provide higher quality services
• Optimizes IT systems - identifies strengths and weaknesses
• Prevents and solves incidents on-time
• Decreases operating costs
• Provides candid SLA/KPI evaluation
• Other reasons for end-to-end surveillance